A database of your own
Your conversations live in your database. Not in one pot with a thousand others.
Privacy & GDPR
A chat for your website, with a DPA and a database in the EU.
A database of your own for your account, retention periods you set, no cookies in the chat window. And live chat is free for good.
Provider: CertoClav Sterilizer GmbH, Leonding, Austria
Domain binding
The widget only runs on the domains you approve. Nobody can hang your chat on their own site.
Retention periods you decide
Attachments and whole conversations delete themselves after the number of days you set.
Storage overview
You see what is stored where — and can delete individual files and conversations on purpose.
Location lookup can be switched off
One switch, and we stop looking up IP addresses.
Your privacy link in the widget
Your own privacy policy is linked inside the chat window.
There is no surprise invoice.
On the answer budget you get a message at 80 %; at 100 % the AI stops answering and offers the visitor the email form instead. Live chat keeps running. No automatic upgrade, no extra billing afterwards.
That isn't goodwill, it's built in.
What the statistics don't do
The statistics in the dashboard show you where your chats come from — but only from what the conversation brings along anyway. Nothing extra is tracked, no profile is built and no visitor is followed across other people's sites.
And this website?
Since September 2026 we measure here ourselves: Google Analytics shows us which pages get read, and Google Ads which ad leads to a signup. Neither runs until you agree — before that no cookie is set and nothing is sent. Say no and it stays that way, and the site works exactly the same. You can change your answer at any time at the foot of every page. What there still is not: a Facebook pixel, an external font provider — and the numbers land in our own property, not in another website's pot.
And yes, our own chat runs here too. It sets no cookies, but it does keep what was said in the chat in your browser — otherwise every conversation would start over whenever you change pages. After seven days it is gone. What exactly is kept is in the privacy policy.
AI disclosure
Asked directly, the bot says that it is an AI — that's part of its base configuration and can't be switched off by accident. It satisfies the disclosure duty of the EU AI Act without you having to think about it.
Where the AI answers come from
For the AI's answers we use models from Anthropic and OpenAI. Your documents sit in storage assigned to your account. Which processors are involved in detail is set out in the data processing agreement.
This page explains what is built into the product. It does not
replace the legally binding texts: the
privacy policy and the
data processing agreement.