ChatFlamingo fits if …
- you want the AI answers free every month, not just once
- the live chat should stay free even when a lot of conversations come in
- where your contracting party sits matters to you
Comparison · Checked 24 September 2026
Tidio alternative: ChatFlamingo
With us, the live chat stays free with no limit on conversations, and the AI answers are free every month, under fair use, not just once.
No credit card. Tidio can stay in place for now: the bot reads your site, you test it, and only then do you swap the line. To the comparison ↓
- AI in the free plan: unlimited under fair use with us, at Tidio the first 50 Lyro conversations are free once1
- Live chat in the free plan: unlimited conversations with us, 50 billable conversations a month at Tidio1
- Contracting party: in Austria with us, at Tidio in San Francisco2
- In use on steri24.de and certonis.com, try the chat there yourself
Tidio fits if …
- ten people should write along — you get those in the free plan1
- you need ticketing, e-mail management and live video calls in the same tool1
- you want to build automated visitor journeys (“Flows”)1
The figures side by side
| ChatFlamingo | Tidio | |
|---|---|---|
| Live chat in the free plan | unlimited conversations, up to 3 team members, 60 days of history | “Free” plan at $0: 50 billable conversations a month, 10 seats1 |
| AI in the free plan | unlimited under fair use (50,000 AI answers every month) | the first 50 Lyro conversations are free once (“lifetime”), paid after that1 |
| Cheapest AI plan | none needed: the AI answers are in the free plan | Lyro from $32.50 a month for 50 conversations; “Starter” $24.17 a month for 100 billable conversations1 |
| Larger plans | over 50,000 AI answers a month: Wild, on request | “Growth” from $49.17 up to 2,000 conversations · “Plus” from $300 plus usage1 |
| How it is counted | one unit per AI answer; stronger models count four or twenty times | per conversation, not per message; AI conversations counted separately1 |
| AI learns from your own content | your website via the sitemap, uploaded documents, corrections | website scraper, FAQ upload, FAQ scraper, import of Zendesk articles1 |
| Removing the note in the chat window | with Pro: €100 net a month or €1,000 a year | “Custom branding” from the “Plus” plan (from $300 a month)1 |
| Team members | up to 3 in the free plan | 10 in “Free”, “Starter” and “Growth”1 |
| Widget languages | all 24 official EU languages | “Multilanguage” is listed as a feature, no number given1 |
| Where the contracting party sits | Austria (Leonding) | Tidio LLC, San Francisco, California; there is also a Polish company2 |
| Where the data sits | data centre in the EU5 | their statement: “mainly … within the EEA and the servers located there”; as a US entity, data may be transferred to the United States3 |
| DPA (Art. 28 GDPR) | yes, the text is on this website5 | yes, for users in the EU, UK and Switzerland it is part of the Terms2 |
| Widget cookies | none; entries in localStorage, gone after seven days5 | cookies are described in the privacy policy; we found no separate statement about the widget alone3 |
| Installing in WordPress | our own plugin to download, or one line of HTML | plugin in the WordPress directory, over 70,000 active installations4 |
| Phone app | Android app to download (APK), the dashboard installs as a web app; not in the App Store or on Google Play | no agent app found; what is offered is a Mobile SDK to build the chat into your own app1 |
| Minimum term | Free with no term; Pro monthly or yearly, cancel at the end of the period | monthly or yearly (two months free); you can change plans at any time1 |
Our prices are net, as on the pricing page; VAT follows your country and is shown before payment at checkout. Tidio’s prices stand as the provider states them — no conversion. “Not found” means we found nothing about it on Tidio’s pages — not that the feature does not exist.
The three differences that matter
Conversations or answers — not the same thing
Tidio bills by billable conversations: one conversation is one unit, however many messages it holds. At ChatFlamingo the AI answers are unlimited, under fair use: towards the limit of 50,000 a month every AI answer counts on its own, and the live chat does not count at all. Work through your own case instead of putting the numbers side by side — conversations and answers mean different things.
Free once, or free every month
At Tidio the first 50 Lyro conversations are free once, and the paid tiers start after that.1 At ChatFlamingo the AI answers are free every month, under fair use. For a small website with a few dozen questions a month, that is the difference between “never costs anything” and “costs from the second month”.
Who your contracting party is
ChatFlamingo comes from CertoClav Sterilizer GmbH in Leonding, Austria; the DPA is published as text on this website and the databases sit in a data centre in the EU.5 At Tidio the contracting party is Tidio LLC in San Francisco, California, and there is also a Polish company.2 Tidio states that data is processed “mainly … within the EEA and the servers located there”, while noting that as a US entity data may be transferred to the United States.3 For users in the EU a DPA is part of the Terms.2
Switching in three steps
- Create the account. Enter your website address, the bot reads it. No credit card.
- Swap the line. Take the old snippet out of your theme or plugin and put ours in — or install the ChatFlamingo plugin in WordPress. Do remove the old snippet, or two chat windows end up on top of each other.
- Add the knowledge. Upload the price list, the manual, the FAQ — everything the bot should know that is not on the website.
Old conversations cannot be carried over. If you need the history, export it at your old provider first.
Common questions
What people ask when switching
What is a “billable conversation”?
That is Tidio's unit, not ours. How Tidio draws the line around a conversation is on their pricing page. With us every AI answer counts on its own, and whatever your team writes does not count at all.
Can I run both at the same time?
Technically yes, sensibly no. Two chat windows on the same page confuse visitors, and both greet proactively. Better: test on one subpage, then switch.
Can I bring my old conversations?
No. There is no import. Export the history at your old provider if you want to keep it.
What happens when the fair-use limit is reached?
At 50,000 AI answers a month the AI stops answering until the end of the month, the live chat keeps running. Nobody is moved into a plan automatically, and there is no back-billing. Next month it answers again.
Is Tidio GDPR-compliant?
We do not judge that — everyone has to check it for their own use. Tidio's own statements are in their privacy policy and terms. What we found is in the table, with a source.
Sources
- tidio.com — Pricing, retrieved 24 September 2026
- tidio.com — Terms (last updated 12 March 2026), retrieved 24 September 2026
- tidio.com — Privacy Policy, retrieved 24 September 2026
- wordpress.org — Tidio Live Chat & AI Chatbots, retrieved 24 September 2026
- ChatFlamingo — privacy policy and data processing agreement
Tidio and Lyro are trademarks of Tidio LLC. We are not affiliated with the company. Prices and details change — what counts is always the provider’s own page.
Try the free part.
Live chat, team and dashboard cost nothing. You decide about the AI later.
Also compared: tawk.to · Chatbase · Smartsupp · LiveChat · all plans on the pricing page.