ChatFlamingo fits if …
- you want no cap on conversations in the free plan
- you want the AI answers to be free
- the chat's interface should appear in your visitors' language
Comparison · Checked 24 September 2026
Smartsupp alternative: ChatFlamingo
With us, the free live chat has no cap on conversations, and the AI answers are free, under fair use.
No credit card. Smartsupp can stay in place for now: the bot reads your site, you test it, and only then do you swap the line. To the comparison ↓
- Conversations in the free plan: unlimited with us, 25 a month at Smartsupp1
- AI in the free plan: unlimited under fair use with us, at Smartsupp no AI answers listed in the free plan1
- History in the free plan: 60 days with us, 14 days at Smartsupp1
- In use on steri24.de and certonis.com, try the chat there yourself
Smartsupp fits if …
- you need WhatsApp and Facebook Messenger in the same inbox1
- you want a provider seated in the EU with Czech-language support2
- a Mobile SDK to build the chat into your own app matters to you1
The figures side by side
| ChatFlamingo | Smartsupp | |
|---|---|---|
| Live chat in the free plan | unlimited conversations, up to 3 team members, 60 days of history | “Free” plan at €0: 1 operator, 25 conversations a month, 14 days of history1 |
| AI in the free plan | unlimited under fair use (50,000 AI answers every month) | no AI answers listed in the free plan; “AI reply assists” start with the “Solo” plan1 |
| Cheapest AI plan | none needed: the AI answers are in the free plan | “Solo”: €14 a month billed annually, unlimited conversations, 50 AI reply assists a month1 |
| Larger plans | over 50,000 AI answers a month: Wild, on request | further plans and the “Mira AI Agent” are billed separately1 |
| How it is counted | one unit per AI answer; stronger models count four or twenty times | by conversation (in the free plan), AI assists counted separately1 |
| AI learns from your own content | your website via the sitemap, uploaded documents, corrections | not found |
| Removing the note in the chat window | with Pro: €100 net a month or €1,000 a year | not found |
| Team members | up to 3 in the free plan | 1 operator in “Free” and “Solo”1 |
| Widget languages | all 24 official EU languages | interface available in ten languages; nothing found about the widget's languages1 |
| Where the contracting party sits | Austria (Leonding) | Czech Republic — Smartsupp.com, s.r.o., Brno2 |
| Where the data sits | data centre in the EU4 | not found |
| DPA (Art. 28 GDPR) | yes, the text is on this website4 | not found |
| Widget cookies | none; entries in localStorage, gone after seven days4 | not found |
| Installing in WordPress | our own plugin to download, or one line of HTML | plugin in the WordPress directory, around 20,000 active installations3 |
| Phone app | Android app to download (APK), the dashboard installs as a web app; not in the App Store or on Google Play | Mobile SDK for the customer's own app is listed; nothing found about an app for agents1 |
| Minimum term | Free with no term; Pro monthly or yearly, cancel at the end of the period | monthly or yearly (up to 30% off); 14-day trial without a credit card1 |
Our prices are net, as on the pricing page; VAT follows your country and is shown before payment at checkout. Smartsupp’s prices stand as the provider states them — no conversion. “Not found” means we found nothing about it on Smartsupp’s pages — not that the feature does not exist.
The three differences that matter
25 conversations a month go quickly
Smartsupp's free plan covers 25 conversations a month and keeps 14 days of history.1 That is enough for a small site with little traffic. At ChatFlamingo the live chat is free with no cap — whatever your team writes never counts, however much it becomes. The AI answers cost nothing either, under fair use.
Both sit in the EU — and the page says so
Smartsupp.com, s.r.o. is in Brno, Czech Republic.2 ChatFlamingo comes from CertoClav Sterilizer GmbH in Leonding, Austria. This is the one comparison on this website where the seat is not a difference — so it stands here without fanfare. About Smartsupp's data location and DPA we found nothing on the public pages that we could quote.
Reply assists are not the same as answers
In the “Solo” plan Smartsupp lists 50 “AI reply assists” a month — help with writing.1 The “Mira AI Agent”, which answers by itself, is billed separately. At ChatFlamingo the AI answers by itself, and that is what is counted. So when comparing, check whether a number makes writing easier or takes over answering.
Switching in three steps
- Create the account. Enter your website address, the bot reads it. No credit card.
- Swap the line. Take the old snippet out of your theme or plugin and put ours in — or install the ChatFlamingo plugin in WordPress. Do remove the old snippet, or two chat windows end up on top of each other.
- Add the knowledge. Upload the price list, the manual, the FAQ — everything the bot should know that is not on the website.
Old conversations cannot be carried over. If you need the history, export it at your old provider first.
Common questions
What people ask when switching
What happens at Smartsupp after 25 conversations a month?
That is on their pricing page, described better there than we could. At ChatFlamingo there is no such cap: the live chat is free without limit.
Can I run both at the same time?
Technically yes, sensibly no. Two chat windows on the same page confuse visitors, and both greet proactively. Better: test on one subpage, then switch.
Can I bring my old conversations?
No. There is no import. Export the history at your old provider if you want to keep it.
What happens when the fair-use limit is reached?
At 50,000 AI answers a month the AI stops answering until the end of the month, the live chat keeps running. Nobody is moved into a plan automatically, and there is no back-billing. Next month it answers again.
Is Smartsupp GDPR-compliant?
We do not judge that — everyone has to check it for their own use. Smartsupp’s own statements are on their pages, linked below. What we found is in the table, with a source.
Sources
- smartsupp.com — Pricing, retrieved 24 September 2026
- smartsupp.com — Privacy Policy, retrieved 24 September 2026
- wordpress.org — Smartsupp, retrieved 24 September 2026
- ChatFlamingo — privacy policy and data processing agreement
Smartsupp and Mira are trademarks of Smartsupp.com, s.r.o. We are not affiliated with the company. Prices and details change — what counts is always the provider’s own page.
Try the free part.
Live chat, team and dashboard cost nothing. You decide about the AI later.
Also compared: tawk.to · Tidio · Chatbase · LiveChat · all plans on the pricing page.